The bakery routing software provides a way for them to organize their routes and drivers more efficiently. To explain, the routing system that Sumano’s Bakery uses consists of the server component and POMeRoute (the handheld devices and software). The server software allows the management team to set up customer, route, and product information. This information synchronizes to POMeRoute and contains all the instructions necessary for drivers to make accurate deliveries. All the while, the program takes the most optimal routes.
Ray explains that his bakery has experienced two tangible results since implementing bakery routing software from TwinPeaks. First, they noticed a decrease in time between their drivers leaving the warehouse to when they returned from deliveries. Second, they saw a “decrease in incorrect products being delivered.” No more mix-ups and confusion for drivers, and no more customer complaints for receiving the wrong package.
With their routing issues handled, Sumano’s Bakery can focus on expansion. Ray believes that TwinPeaks can help them achieve that goal with their bakery management software and its integrated delivery system because the “[TwinPeaks Online staff] is so flexible I know they will try to meet our needs no matter how big we get.”